Refund Policy

Last Updated: may 25th 2026

Thank you for shopping at [DeadCourts Tools and stuff]. Because our storefront provides digital goods, software, and access keys, our refund policy differs from traditional retail stores. Please read this policy carefully before making a purchase.

1. General Rule: All Sales are Final

Due to the irreversible nature of digital products, all sales are considered final once the product has been delivered. We cannot accept returns, exchanges, or offer refunds simply because you changed your mind or failed to read the product description.

2. Eligible Conditions for a Refund or Replacement

We stand by the quality of our products. You are eligible for a replacement (or refund, at our discretion) only under the following circumstances:

• Invalid or Defective Key: The license key or product provided does not work at the exact time of delivery.
• Non-Delivery: You were charged for the purchase, but the automated delivery system failed to provide your product within a reasonable timeframe, and our support team cannot manually fulfill the order.
• Duplicate Charge: You were accidentally charged multiple times for a single transaction due to a gateway error.

3. Conditions Where Refunds Will NOT Be Granted

We will not grant refunds under the following conditions:

• You no longer want or need the product after it has been delivered.
• You lack the necessary hardware, software, or knowledge to use the product.
• Your account or access is banned or suspended by a third-party service due to your usage of our product.
• You are unhappy with an update, downtime, or a feature change applied to the software after your purchase.

4. Dispute and Chargeback Warning

If you encounter an issue, you are required to open a support ticket with us first. Opening a dispute or chargeback with your payment provider without contacting us will be treated as fraud. This will result in an immediate termination of your licenses, a permanent ban from our community, and your details being added to shared seller blacklists.

5. How to Request Support

If your situation meets the eligible conditions outlined in Section 2, please contact us immediately. You must provide your order ID, email address, and concrete proof of the issue (such as unedited screenshots or video).

• Support Contact: [deadcourt1 / Discord Server]
• Timeframe: Claims for defective products must be made within [e.g., 24-48 hours] of the purchase time.